Covid Response

Institches.com.au is managing our response to Covid as best we can, and for us it is largely business as usual now however there are significant pressures on our supply chain at the moment. Whilst our staff have not been directly impacted by restrictions at this stage, please be aware of the following matters and what we are doing to address them:

  • Contactless pickups are available at our Orange and Chatswood Material World stores, with a strong preference for instead dispatching goods directly from the manufacturer to the customer. We charge only $15 freight for orders less than $150 and free for orders above that amount to make this as accessible as possible. 
  • Staff members are fully vaccinated and wearing masks when on site. Our phone (02 9412 4446 - Material World Chatswood) is still generally staffed from 10am-4pm Monday-Friday. Please email sales@institches.com.au for any enquiries where possible and we will respond ASAP. 
  • Most suppliers are still ok but we are experiencing some delays with a small number of suppliers in cutting and dispatching orders.
  • Courier services are being impacted as well due to reduced staffing and increased delivery levels, so in some cases we are seeing extended freight times. 

Most orders are still reaching customers in 1-3 weeks however there are certainly those that are falling outside this range at the moment. If you would like us to confirm a rough ETA prior to ordering, please just get in touch and let us know your meterage and the fabric required so we can check availability and work out an approximate ETA for you.

We truly appreciate your support during these challenging times, and look forward to dealing with you soon.